Line Management Training

Our online training is designed to re-create the classroom management skills training experience as closely as possible.

It is a live training session using Zoom or Microsoft Teams as a virtual classroom. Your trainer is there throughout.

The trainer will share their screen to demonstrate certain information.

Our focus is on you being an effective and assertive line manager by the end of our courses.

Our management courses combine traditional teaching to explain new concepts and tools with hands-on exercises.

The exercises ensure you get plenty of time to try out what you have just been taught and ask questions if there is anything you’re unsure of.

Yes. We provide all attendees on our course with certificates.

Please come wearing whatever you are most comfortable in, we do not have a dress code for our training courses.

Most people come wearing casual clothes.

Our London training centre is centrally located in the City of London.

It is a 3-minute walk from both Blackfriars tube station and Thameslink station.

For full details on our London centre see this link: London location

There are 5 key responsibilities of a line manager.

1. Manage the operation day-to-day
2. Lead and motivate the team
3. Manage the performance of the team members
4. Solve individual’s problems so they can work effectively
5. Care for their workers’ welfare

Remember first impressions last. A good opening week will help set you up for success in a line management role. 

1. Spend time explaining to each team member how you want them to work.
2. Make key objectives clear.
3. Get to know your team.
4. Show don’t tell. Model the behaviours you would like to see from your team.

Strong communication skills will help you motivate your team and get them engaged with your goals and vision.

1. Give team members the opportunity for personal development.
2. Ensure your team feels comfortable speaking with you and with each other
3. Set clear goals. This gives people clear performance targets and allows for performance management against those targets.
4. Don’t micromanage! Clear delegation will let people go through their own process and produce their own work.

Managing people is all about employee engagement.

Experienced line managers all have three key qualities.

1. Great listener. Great line managers listen more than they speak.
2. Clear strategy. Great line managers set out a clear vision and strategy so that their teams’ understand where they are going and why.
3. Strong motivator. Great line managers understand how to motivate people.

We offer on-site training across the UK.

Over the last year, we have run courses in Watford, Bristol, Croydon, Reading and Manchester.