Line Management Training

Our courses are very interactive and include plenty of role play scenarios to ensure you understand how to practically implement what you are being taught when you return to the office.

Management is a practical skill and so it is critical you receive practical training.

Our line management course is CPD certified.

Your course certificate will show that the course qualifies for 6 hours of CPD training.

Yes.

The majority of people on our courses are relatively new managers but we frequently have experienced managers attending to ‘brush up’ their management skills.

The basics of management remain the same whether you team is remote or all together in an office.

Remote management makes communication and collaboration more difficult but the issues and solutions are the same, they just require more time and work.

There are 5 key responsibilities of a line manager.

1. Oversee the daily operations of their section of the business.
2. Lead and motivate their team, and manage the performance of team members
3. Solve individual’s team members issues so they can work effectively
4. Maintain a safe and positive work environment for their team.
5. Communicate upwards in the organisation. Line managers need to ensure senior managers have a clear view of how their team is performing.

First impressions last. A good first week will set you up for future success. 

1. Spend time explaining to each team member how you want them to work.
2. Make key objectives clear so that team members are clear on priority actions.
3. Get to know your team and understand how they work. One you understand the personality types of your team members it will be easier to get the best from them individually and as a team.
4. Show don’t tell. Model the behaviours you would like to see from your team.

Remember you can’t do everything in a week. You are creating a foundation you can build on.

Clear communication is the basis of all motivation. If your team don’t understand where they are going there won’t have anything to be enthusiastic about.

Give team members the opportunity for personal development.

1. Set clear goals. Give team members clear performance targets so that they are clear on what you would you are aiming to achieve.
2. Don’t micromanage! Clear delegation allows your team to work in the way that works best for them.
3. Build a team. Ensure your team feels comfortable speaking with you and with each other.
4. Whats in it for them? Make sure there are opportunities for team members to stretch and develop themselves
5. Celebrate. Be sure to celebrate when your team hits a target.

Experienced line managers all have three key qualities.

1. Great listener. Great line managers listen more than they speak.
2. Clear strategy. Great line managers set out a clear vision and strategy so that their teams’ understand where they are going and why.
3. Strong motivator. Great line managers understand how to motivate people.

These three titles are often used interchangeably, especially team leader and line manager, and so this can be confusing. Technically the roles are:

• Line Manager: Oversees a department or function, responsible for team performance, hiring, and strategy execution.
• Team Leader: Guides and motivates a specific team, focuses on day-to-day tasks, and ensures team objectives align with company goals.
• Supervisor: Monitors and directs employees’ work, ensures adherence to policies, and reports on performance to higher management.

Summary:
A line manager has broader strategic and operational responsibilities than a team leader who focuses on team coordination, who in turn has broader responsibilites than a supervisor who ensures task execution and compliance.