3 Ways To Say No Without Saying No

Saying no makes you a better manager.

But being blunt isn’t the only way to go about it.

‘No’ is a powerful and direct word.

Using it at the wrong time will kill motivation!

Learning to be a manager is all about finesse, and this is the place to start.

So how can you say no, without saying no?

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1. Stall

“Let me think about it and come back to you.”

This strategy is really about winning you time.

By saying this you allow yourself time to think, then you can respond when you are prepared.

When put on the spot, most people reflexively say yes to requests.

By stalling, you just give yourself the time to make a properly informed decision.

If you decide to say no after that, then keep reading on!

2. Schedule

“It’s a great idea, but I won’t be able to start it until …”

This answer avoids being a direct ‘No’ but in effect is one.

By scheduling their request for when you have more time, you get two outcomes.

Either they are happy to wait and the immediate pressure is off.

Or they aren’t happy to wait then and will find someone else.

For both parties, this is a win win! They will understand that you are busy at the moment

Either way you have been as considerate as your position allows, and people will appreciate that.

3. Redirect

“I could help you out with …”

If someone requests something you cannot do, then offer to help with the tools you do have.

Maybe you can inform their approach to a task without needing to know specifics of a software for example.

By implication, you’re saying ‘No’ to their request, but you’re also responding helpfully.

It means that you can cherry-pick the part of the task that you will be responsible for.

If they really need specific help then they will just have to find someone else!

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Conclusion

So now you can say no, without saying no!

Being a good manager means being respectful of your employees.

If you are harsh and blunt, people will become less motivated as time goes on.

The last thing you want is people not even bothering to ask you things!

 

About Ben Richardson

Ben is a director of Acuity Training which he has been running for over 10 years.


He is a Natural Sciences graduate from the University of Cambridge and a qualified accountant with the ICAEW.


He previously worked as a venture capitalist and banker and so had extensive experience with Excel from building financial models before moving to learn SQL, Microsoft Power BI and other technologies more recently.