News & Tips

Communication is the key to being understood. As a manager, it is your most important skill. We spend a lot of time on our management courses, we believe any manager needs this skill. The Three C’s Of Communication Clear, Concise…

There is a huge difference between hearing someone and listening to them. Listening isn’t always easy. But it is a key part of being a manager and a team member. This goes hand in hand with our line manager courses,…

  Rapport is people’s ability to relate to others. Having good rapport means being empathetic towards each other’s feelings. Some people are gifted at it, but everyone can improve on it. Good rapport can be mastered on our Line Manager…

‘The best investment is in the tools of one’s trade’ -Benjamin Franklin Open-ended questions are the tool you should invest in today. They are the key to building relationships at work. So find out to use them with these 4…

Keeping staff can be absolutely vital to the success of your business. Getting the right people in place and keeping them is something that business owners have front of mind. But how hard is it? What causes people to leave…

Sometimes you should just go with the flow. But having a plan will put your life on track. Everyone should have a personal development plan. A personal development plan outlines the following: What is important to you? What do you…

Assertiveness is an amazing trait to have as a manager. But becoming assertive will be a different path for each person! Women do tend to struggle with assertiveness more than men. Remember it is a learned skill. Practice and being…

  At work, you’re going to have difficult conversations. But becoming good at them, will boost your career. From bad performance reviews, to having to let people go: Difficult conversations can’t be avoided. You can get personal coaching on our…

Good communication makes us productive. Poor communication makes us frustrated. So how effective are we at communicating at work? We polled the public to find out how people communicate in the modern workplace. The Key Points – The most popular…

  Key Takeaways – 88% of people think that they are assertive at work. – Over half (55%) of people say they’ve missed work opportunities by not being assertive enough. – 57% of people say they’ve naturally become more assertive…