Frequently Asked Questions – FAQs

We assume that everyone attending an IT course is a computer user and is comfortable with the basics like opening, closing and saving files, navigating Microsoft Windows, using the different buttons on a mouse, etc.

Where there are specific pre-requisites for our courses they are shown on the individual course page.

If you are unsure please don’t hesitate to contact us. 

Many of our courses are externally validated as certified CPD learning. We are working to increase the proportion. 

The web page of the course that you are booking will make it clear if your course is currently CPD certified. 

For CPD certified courses you will receive a CPD certificate the day after the course showing the number of hours awarded for your particular course.

We provide a certificate of attendance for all courses.

We will email your a course certificate to you the day after your course finishes.

Yes. We 

These courses can be run at your premises, in one of our training centres or online, to suit your needs. 

These courses can provide considerable price savings if you are training 4 or more people. 

Can we tailor the course?

Yes, we can tweak all our course outlines at no extra cost. For more in-depth changes please speak to us. 

Can you train at our offices?

Yes, we train across the UK and internationally. We have trained in Europe and Africa. 

How many people can attend a private course?   

This varies depends on the particular course but ranges from 6 – 10. 

Groups larger than this move slowly which frustrates delegates, often means that there isn’t time to cover the whole agenda and limits the time the trainer can spend answering each delegate’s questions.  

Please contact us for full details of private training courses.

Yes we do.

Scheduled / Public Courses:

We offer discounts if you book two or more people onto the same course/date.

Private Courses:

We have a separate pricing structure for private group bookings which offers considerable savings if you have 4 or more people.

Please contact us for full details.

Yes. We provide an invoice for all our bookings.

It is sent with your course booking confirmation and joining instructions.

We accept payment by Visa, Mastercard or BACS. 

For bookings made by individuals we require payment when the booking is confirmed. We will contact you for payment when we are confirming your booking. 

For company bookings our standard payment terms are 14 days before the course unless your company has a standard payment policy.

Please send new supplier forms and bank details requests to us at admin@acuitytraining.co.uk .

Other information that you might find helpful:

VAT Registration number:               GB 128972283 
Company Registration number:      07668889 

If the booking has been approved, we can confirm your place and issue an invoice to allow you to obtain a purchase order (‘PO’).

Once you have the PO let us have it and we will re-issue your invoice with the PO added to it.

Unfortunately not. We don’t run courses that mix online and in-person delegates as the experience is very poor for both sets of delegates.

If you have attended day one of your course unfortunately we can’t transfer you to the second day of a different course.

Your booking is for a specific event. Please view it in the same way as you would tickets for the cinema or theatre. 

We understand that things change and try to be as flexible as possible however in many cases your booking will mean that we have turned other bookings away.  

To function as a business, we need to have a reasonable chance to resell your place if you move or cancel and so require 14 calendar days’ notice of a cancellation or course move, otherwise, we will charge you the full course cost. This applies to all cancellations. postponements or course transfer requests. 

It is free to transfer your place to someone else if you cannot make a course so we would encourage you to see if a colleague can attend in your place.

The full text of our Terms & Conditions can be found here.

We provide everything you need:  

• A computer running the appropriate software  

• Pens and pads 

• Tea, coffee and biscuits 

• Digital courseware, and exercises where applicable, for future reference 

• 6 months of post course support

If you have booked an online course, you will need the following: 

• A stable internet connection 

• A camera and a headset or speaker and microphone 

• For an IT course a Windows computer running the appropriate software. 

For example, you need Excel running on your PC for an Excel course. 

Please note we do not train on Macs but you can attend a soft skills course using a Mac. 

We still provide the following for online courses: 

• Digitial courseware, and exercises where applicable, for future reference 

• 6 months of post course support

 Your course will run from 9.30am to approximately 4.30pm. 

The day will include a 15-minute break in the morning and the same in the afternoon.

There is also a 45 min break for lunch at approximately 12.30. 

Please try to arrive 15 minutes before your training is due to start (9.15am). This give us time to get you settled in with a cup of coffee or tea before a prompt 9.30am start. 

Please try not to be late for your course, the opening session contains vital information and late arrival will be disruptive for the whole class.  

We always do what we can to accommodate delays. Alerting us as soon as possible gives us the best chance to do this.  

Please be aware you may not be able to attend if you are too late and catching you up will delay the class for other delegates. 

We provide digital courseware for you to keep with all our courses. 

Where applicable we also provide you with the exercises that accompany your courseware so you can practice in your own time.  

The courseware also often contains suggestions for further reading and links to videos and other resources. 

We limit our scheduled courses to 6 for the more technical IT courses and 8 for all others. The average number of delegates on one of our per course is 4.  

We understand that sometimes travel plans mean you need to leave before the course finishes. 

We would only ask that you inform us before you must leave so that we can minimise the disturbance to other delegates. We are not able to provide any additional training to make up the lost time. 

No please come wearing whatever you are most comfortable in. 

Yes we have free wifi in both our Guildford and London training centres. 

Our trainers are there to help and welcome questions. The more interaction on our courses the better. 

If you have a question specific to your circumstances and it is quick to answer they’ll be happy to. 

If it is a more involved question, they may not be able to. While we love to help, we also have to be fair to all delegates. If the trainer feels that taking the time to answer your question would mean spending a disproportionate amount of time with you, they would not be able to. 

We have all sorts of people coming on our courses. attending our training 

Our delegates work for come from all sorts industries and sizes of organisation ranging from the UN, UK Government and large international corporations to small local businesses and private individuals. entrepreneurs.