Assertiveness Courses
Learn to be more assertive in a variety of situations on this intensive one day course.
- Assertiveness vs aggression
- How beliefs impact communication
- Communication skills & active listening
- Finding the Win-Win in any situation
- Managing real-life situations
Advanced Assertiveness Coaching & Workshops
Practice your assertiveness skills in real-word scenarios and receive feedback & coaching
- Practice key assertiveness techniques
- How to manage difficult people
- Understand your stumbling blocks
- Roleplay practical techniques
- Create a personal action plan
Private Assertiveness Workshops & Courses
We also offer private workshops for individuals and groups.
This allows us to create a customised course, designed for you and / or your organisation.
These can be run at your offices, one of our training centres or online.
Please contact us for more details.
Choosing The Right Assertiveness Course
If you are at all unsure which course would be best for you – do not hesitate to get in touch with us!
You can also read on below for more information on the specific courses.
This is an introductory course to assertiveness. You will become capable and knowledgable on this intensive course.
It is designed for people who will want to:
- Manage real-life situations confidently
- Develop communication skills and learn how to actively listen
- Be assertive in their personal and business lives
By the end of this course you will be able to:
- Understand the difference between Assertiveness, aggression and passivity
- Learn how your beliefs impact communication
- Find the Win-Win in any situation
Our Assertiveness advanced course is for people looking to develop their knowledge and skills. further It assumes that you are already knowledgable on Assertiveness, but not to an advanced level.
It is designed for people who are:
- Using assertiveness in their business day to day
- Looking to take back control in their personal and business lives
- Managing or dealing with difficult people
By the end of this course you will be able to:
- Practice key assertiveness techniques
- Review how you manage difficult people
- Understand your stumbling blocks
- Roleplay practical techniques to improve
- Create a personal action plan
Our combined course is designed for Assertiveness novices who want to improve their skills rapidly.
It is made up of our Assertivness Communicate Your Message Assertively and Assertiveness Advanced courses, which run on subsequent days.
Doing these two courses back-to-back offers the most effective way for people to develop their Assertiveness skills.
Our courses can run at your offices, at one of our training centres in London and Guildford or online in a virtual classroom.
Our online courses can be run using either Zoom or Microsoft Teams.
All the interaction that was encouraged. Jo is a brilliant educator and is very encouraging.
Sally Trollip, Surrey & Borders PartnershipBeing able to interact and share experiences was great. Jo is super friendly and approachable which made the whole session really enjoyable
Tian Hudson, Office Administrator, Maven SecuritiesEverything covered in the course was great
Rashid Ibrahim, IT Training ManagerCovered a lot of ground with great examples throughout.
Shyrinda Shaari, Head of Finance Operations, BlatchfordsJo was really approachable and loved the fact that I was the only one booked in today, so I got the most out of it!
Emily Hodge, League Against Cruel Sports Senior HR Office & PA to the Chief OfficersVery relevant course and I really enjoyed it. I found it very useful with good tips and advice. Jo was lovely, very approachable and knowledgable.
Niki Rivers, Office of the Police and Crime Commissioner for Surrey PA to the Police & Crime CommissionerThe course gave me ideas/tips on how to run a meeting and how to approach lead person to help. Found course very useful.
Sonia Ellis, Ashford & St Peters Hospitals NHS Foundation Trust Team LeaderThe trainer was very good at explaining everything and getting us to open up and talking to each other around the table. It helped me feel more confident and able to guide meetings.
Sally Nye, Ashford & St Peters Hospitals NHS Foundation Trust Clinical Office AdministratorSpeaking with others on the same boat helped. Not too intimadating - able to ask questions without looking stupid and if I didn't understand - it was explained to me, so I could share experience ideas.
Lisa Whaley, Ashford & St Peters Hospitals NHS Foundation Trust Clinical Office CoordinatorDiscussing issues with other members of staff. Finding solutions on how to take useful points of meetings.
Janet HillThe Trainer
Meet Jo one of our assertiveness trainers.
Online Assertiveness Courses
We offer all of our Assertiveness training courses remotely, as well as in-person.
Our remote courses cover the same content as our in-person courses and run over Zoom or Microsoft Teams
London Training Centre
St Clements House, 27 Clements Lane
London, EC4N 7AE
Tel: 0203 603 0150
Directions
Private Courses
Looking for private, group assertiveness skills training course or a 1-2-1 session?
Our custom courses are organised on dates to suit you, either at your office or ours whichever you’d prefer.
Our free pre-course reviews ensure that our custom assertiveness skills courses focus on the exact topics that you need to build your assertiveness and confidence.
The Training Day
Course Times
What's Included?
Everything you need for a great day's training
Assertiveness FAQs
Our online training is designed to re-create the classroom assertiveness course experience as closely as possible.
It is a live training session using Zoom or Teams and the trainer is there throughout.
The training is still hands-on and interactive so you’ll be discussing things with the trainer as they introduce different assertiveness concepts and tactics.
Finally, our trainers like to be able to see you!
If you don’t want to use a camera they will understand but they much prefer it if you have your camera on so they can see you as well as you being able to see them.
We don’t want to be the biggest training company but we are trying to be the best.
We have now won the Feefo Gold Award for customer service for 10 years in a row.
We always limit our classes to a maximum of 8 delegates but try to keep them smaller.
During 2019 our average class size was 4 people.
To back up our promise of great training we offer a 100% money-back guarantee.
If you aren’t much more confident about speaking up and saying ‘No’ when you return to work then we will have failed!
Our assertiveness courses combine traditional teaching to explain new concepts and tools with hands-on exercises and discussion to drive lasting behaviour change and development of your assertiveness.
The exercises ensure that you get plenty of time to practice the assertiveness skills you have just been taught and try things out.
They make sure that you have really understood how to set boundaries more effectively.
We also make sure that there is plenty of time for you to ask questions in case there is anything you are unsure of.
Our advanced assertiveness course is particularly practical with most of the day spent role-playing scenarios.
Please come to your assertiveness class wearing whatever you are most comfortable in, we do not have a dress code.
Most people come wearing casual clothes.
Yes.
We provide everyone who completes one of our assertiveness training courses with a formal certificate to show that they have completed the course.
Yes.
There are tried and tested techniques for building your self-confidence and assertiveness.
They do require you to put in the time and effort to practice them but if you do then you will see your assertiveness gradually increase.
Assertiveness is communicating your needs and requirements clearly. It also encourages others to so the same to ensure that everyone feels heard and understood.
Aggression is a single-minded pursuit of your goals regardless of the impact on others.
While assertive people can be tough and strong-willed about things that are important to them, the behaviour patterns behind aggression and assertive behaviour are worlds apart.
This is covered in beginners assertiveness skills course.
A typical work situation would be one where most or all of the other people in a meeting agree on something but you don’t.
If you’re assertive you would still feel happy expressing your views clearly so that people understand where you’re coming from and why you don’t agree.
In doing this you wouldn’t be aiming to ‘steamroller’ everyone else in the room into agreeing with you. You would be hoping that by expressing your opinion clearly you would be helping the group reach the best decision possible by bringing an alternative viewpoint.
People who need to improve their self-esteem and confidence often struggle with assertiveness.
They feel that by disagreeing they will stand out and potentially turn against them. They don’t understand that by having the confidence to express an unpopular opinion calmly people will actually value their input more.
This is why many business courses focused on assertiveness are also confidence skills training courses.
We offer on-site training across the UK.
We have run courses in Bristol, Watford, Croydon, Reading and Manchester over the last year.